SERIES: Improving Web Content – Be User-Friendly

This is the final entry in our blog series on improving web content in 2018. If you missed any of the previous posts, check them out on our main WKU Social blog.

Over the past few weeks, we’ve shared ways to make your web content shine. We’ve covered the importance of great content, what students seek when they visit your site, and how to keep your content simple. Today, we’ll discuss the final puzzle piece in content creation: user-friendliness. Here are our top three tips to a user-friendly website:

1. Make your content scannable.

We touched on the importance of incorporating design elements in content in last week’s post, and the elements serve another purpose: they make your content scannable. Content that is quick to digest is paramount to a good user experience, because users aren’t likely to read every word on your site. Donna Lehman of HigherEdExperts illustrated the importance of scannable content:

This “squint test” shows the secret to user-friendly content. Provide users with a variety of text-based visuals. A page full of bulleted lists is just as boring as a wall of text. You can increase the visual appeal of text in a variety of other ways: using headers and sub-headers, creating pull-out content for key facts or quotes, or even varying punctuation. By incorporating these elements into your writing, you’ll create content that’s scannable and user-friendly.

2. Don’t bury the lede.

Writing for the web is different than academic writing. Users are looking for answers when they visit your site. Avoid lengthy introductory paragraphs or making your user sift through mountains of text to get the information they need. Instead, get right to the point to encourage users to stay longer.

Journalists know that the lede should lead. They use the inverted pyramid for content writing, and it works great for creating web content, too!

Prioritize your most important information to give users the best experience on your site.

3. Use simple language.

When a user visits your site, they are searching for answers. Remember, your main goal in creating web content is to give the users what they need. Don’t be clever or vague; just say what you mean!

If you’re unsure that your writing is concise, we recommend bookmarking Hemmingwayapp (there’s a desktop version, too). You can copy and paste your content onto the site to receive an immediate analysis and some recommendations for simplifying.

By providing scannable, simply written content focused on answering users’ questions, your site will provide a user-friendly experience. Great web content can seem unattainable, but with a bit of focus and finesse, you can provide a top-notch experience for your visitors. If you’d like one-on-one guidance on implementing any of the tips provided in this blog series, email webservices@wku.edu.

SERIES: Improving Web Content – Keeping It Simple

This is the third post in our blog series on improving web content in 2018. If you haven’t already, go back and read our content marketing overview and learn what content needs to be on your site.

Your website is the key marketing tool for recruiting students to attend WKU. However, research shows users only read 20-28% of what is on a webpage. This means content on your website must be easy to understand, quick to read, and visually appealing. Today, we’ll cover three ways to keep your content clear and concise.

1. Utilize design tools.

Users prefer to consume content in bite-sized chunks. Use bulleted lists, short paragraphs, and visual aids to communicate your content.

New template capabilities such as card and accordion snippets, side navigation, and call-to-action buttons make streamlining content much easier. The WKU Office of Admissions does a fantastic job incorporating profiles, calls to action, and links to other sections of their site via new template options:


2. Utilize existing content.

Spend more time creating content that’s highly relevant to your department, rather than reiterating on content that already exists. Use the search function on wku.edu to see if the content already exists (directions, general visitor information, etc.) or simply email Creative Web Services.

By eliminating redundancy, you’ll free up your time to create more strategic content and provide prospective students with a more streamlined experience.

3.Focus on your audience.

The last (and arguably most important) strategy for creating clear and concise content is to focus on your audience. Even if faculty, staff, and current students utilize your website often, prospective students should always be the primary focus.*

Your site should cater to the needs of prospective students and contain the information they most frequently seek. News, events, images, and calls to action should all support the effort to recruit new students to WKU. If you have content for faculty, staff, or current students, we recommend creating a separate landing page within your site to house content for those audiences.

Bonus Tip: Don’t overwhelm users.

While prospective students are interested in seeing alumni profiles and learning about the courses required for a particular degree, we remind you to use restraint when creating content. For example, keep alumni profiles short, providing only highlights of accomplishments and how they relate to your department. Course lists can be arranged attractively in column and accordion snippets, rather than consuming an entire page.

Remember, your site is not a place to unload every bit of information about your department. Rather, it is an important tool that should be treated with care in order to better appeal to users and attract more students to WKU.

If you are ready to make your department’s website clear, concise, and appealing to prospective students, register for a template training session by visiting http://wku.edu/apps/ouaddons, logging in, and clicking the “Site Transition” link.

Next week, we’ll dive deeper into ways to make your site easier to understand, including cleaning up navigation, wording, and more!

*Of course, if your department only services faculty, staff, or current students and has no contact with prospective students, this may vary.

SERIES: Improving Web Content – What Your Site Needs

This is the second post in our blog series on improving web content in 2018. If you missed the first post, read it here.

Last week, we discussed why it is important for every department to have strong web content. Websites are the top way prospective students learn about a university or a program, and the information presented on those sites is the resource that most influences a student’s interest in a college or university. Takeaway: If we want to draw more students to WKU and connect those students with our resources in the easiest way possible, our web content must be top-notch.

Determining what content belongs on your website can be overwhelming. Luckily, a great deal of research exists studying what content prospective students are looking for. Let’s consider first what students are seeking when they visit a university site. The 2017 E-Expectations Report asked subjects to identify their top five questions:

When we drill down to the department-level, students begin seeking more detailed information. In an addendum to the 2016 E-Expectations report, students ranked the following as the most valuable content:

  • Cost/tuition information
  • Job or graduate school placement stats
  • Testimonials
  • Program details
  • Rankings
  • Faculty profiles

Students want to know what they’ll be learning, from whom they’ll be learning, and what outcomes the degree program offers.

Each department’s needs will vary slightly, but we recommend that your site contain the following information at a minimum:

  • Degrees & Programs (with a single, separate page dedicated to each program or concentration)
  • Affordability Information (with links to cost of attendance, net price calculator, etc.)
  • Accreditation/Outcomes (job and/or graduate school placement statistics)
  • Testimonials (from current students and alumni of the program)
  • Application Information (specifying requirements above university standards)

It’s also important to include a link to the application, a way to schedule a tour, and contact information. For our full list of recommended content (including sample top and side navigations) or a consultation of your current content, visit www.wku.edu/webservices or contact webservices@wku.edu.

To meet prospective students’ needs, ensure that your department’s website contains this essential information. Including these key points on your site provides students with easy access to the content they desire.

That leads us to next week’s topic: keeping your content simple and straightforward! We’ll share best practices to paring down your site, displaying important information with brevity and clarity, and saving time on content creation!

SERIES: Improving Your Web Content In 2018

2018 is shaping up to be a great year for digital marketing efforts at WKU. One of our biggest projects this year is transitioning interior websites on wku.edu into a new template format. We are excited about this new layout, not only for the improved visual appeal and additional capabilities made available in the template, but also because it gives departments across campus the chance to improve their recruitment and retention efforts online.

It’s no secret that digital marketing is now absolutely necessary to reach your target audience. This is especially true in higher education. In the 2016 E-Expectations Trend Report from Ruffalo Noel-Levitz, researchers found that 77% of spring juniors and 82% of fall seniors ranked university websites as the top way they discover schools they might want to attend. That same study found that 70% of both juniors and seniors ranked college websites as the resource most influencing interest in a university, over emails, phone calls, and any print pieces received.

This research highlights how absolutely crucial a strong web presence is for universities and the departments within them. Before a prospective student attends an open house, approaches a guidance counselor for advice, or opens a piece of mail, that student is using the university’s website to gain information and evaluate if it’s the right fit.

If you’re still not convinced that your department’s website should be the destination for information, consider this fact: around 63% of seniors and 47% of juniors indicated that, if they had a question, they’d use the university website to find the answer themselves.  Because of this, web content absolutely needs to be strategic, concise, and easy to understand.

Over the next few weeks, we’ll explain how you can rework your web content to meet these user expectations, and we’ll provide tips and examples on how you can utilize new template options to improve your site and better connect with prospective and current students.

In the meantime, if you’re ready to transition your department’s website into the new template and start taking advantage of all the exciting opportunities available, log in to wku.edu/apps/ouaddons and click the “Site Transition” link. You’ll get small group, hands-on help to guide you through the transition process.

Next week, we’ll dive into what content prospective students are looking for on your websites and explain why it’s essential your site addresses their needs.

Engaging Your Audience with Facebook Live

source: forbes.comFacebook Live debuted in April of 2016, and the company has been rolling out its feature for users and pages ever since. In a nutshell, “going live” on Facebook allows you to share a video feed in real time to your Facebook account or page. After the broadcast is finished, the video will be saved onto the account, making it easily accessible for future viewing.

If you’ve ever used Periscope, Facebook Live is a very similar feature, except it has a few distinct advantages: 1- it is built within the Facebook app, so you don’t need a separate app on your device to use the feature, and 2- the videos save automatically, so you have access to the footage on your account for rewatching, sharing, and repurposing for any additional marketing needs.

Why It Works

On the institution-level, we have used Facebook Live for a few different events. During M.A.S.T.E.R. Plan convocation, we were able to go live during President Ransdell’s convocation address, and we took a fantastic video of the Class of 2020 in formation on the football field, waving their red towels.

The 2020 video was massively successful, with more 48,000 views and 1,144 likes.

M.A.S.T.E.R. Plan week turned out to be great time for us to experiment with Facebook Live. During our social media coverage of Big Red’s Blitz, we caught a video of Big Red dancing. It received more than 55,000 views!

What this success shows us it that videos are a great way to engage your audience… especially if you’re giving them access to content they otherwise wouldn’t be able to experience. With Facebook Live, you’re literally allowing your audience to experience an event with you.

Tips for Success

If you think Facebook Live could work for you, here are some things you’ll need before you get going:

  • Good Internet Connection: Make sure you have a strong internet connection at the location you’ll be streaming. Users are reporting that data connection is actually more reliable than wifi for Facebook live videos. A bad connection can cause the video to cut in and out or lock up during streaming.
  • Fully-Charged Battery: The last thing you want is your device to die in the middle of a broadcast!
  • Solid Logistics: Be sure you understand the event logistics or schedule in advance so that you don’t have a lot of dead time at any point in the video. It’s also helpful to have a second person on another device who is able to answer any questions or comments that users make on your video.
  • Keen Vantage Point: Get as close to the video subject as you can, and try to avoid places with a lot of background noise.

The possibilities are endless for how you can take advantage of Facebook Live. We recommend having a clear subject for your video, rather than filming a large group. For example, if you’re going live during a career fair, you might want to have a “host” to ask questions to different employers or students. The feature would also be great for Q&A sessions with faculty or staff in your department, showcasing students’ hands-on experiences in the classroom, or capturing performances in real-time.

Do you have an idea that you’d love to see come to life? Want to collaborate on ways your department can utilize Facebook Live to grow and engage with your audience? Let us know! Send an email to webservices@wku.edu, and be sure to follow us on Facebook and Twitter for more tips on making the most of your social web presences.

Snapchat: How YOU Can Make the Most of the Popular Platform

Follow WKUHilltoppers on Snapchat!
Follow WKUHilltoppers on Snapchat!

As social media marketers, we love trying the latest and greatest social media trends. Then right after we finally master them, the masses have moved on to something else. A year ago, Snapchat was on the list of apps that had questionable staying power. However, current research is showing us that Snapchat is here to stay…and it can be a great way to engage with students!

President Ransdell got a lesson in the Snapchat Face-Swap from some WKU Cheerleaders recently!
President Ransdell got a lesson in the Snapchat Face-Swap from some WKU Cheerleaders recently!

Over 60 percent of Americans the ages of 13 and 38 are Snapchat users,” according to Forbes.  Social Media Examiner found that Snapchat has nearly 100 million users each day, and that number is growing. In fact, nearly 70% of all high school juniors and seniors said they use the platform daily, making it the third most popular social medium, behind only YouTube and Facebook, according to the 2016 College-Bound E-Expectations Survey from Ruffalo Noel Levitz.

All those stats show us one thing: college-aged Americans love Snapchat. But what is it? In short, Snapchat is an app where users can send photos and short videos to other users and create “stories” from those photos/video in real-time. The content expires quickly (a few seconds in person-to-person interactions, and after 24 hours in Stories), which lends itself to a more informal, conversational nature. This makes Snapchat a great platform for departments and organizations with small social media teams. WKU has had a presence on the platform for a while, and this fall we are ramping up our Snapchat initiatives with cross-campus collaborations, event coverage, and one-on-one interactions.

If you’re interested in learning the platform or starting an account for your department or organization, we recommend starting out by experimenting with the app in a personal account.

After you download the app, make your first snap! Below, we have a visual for how the app looks before and after you create a snap. (Yes, that is an exploding TARDIS poster.) You can tap the circle in the bottom middle of the screen to take a photo, or hold down to create a video.

snapchathowto1

Snapchat is known for giving the user options for creativity. Press and hold on your face before making a snap to access a slew of fun face-changing filters that can be used alone or with multiple people in the photo.

 

Press and hold on a face to access several silly face filters on Snapchat
Press and hold on a face to access several silly face filters on Snapchat

Draw on your snaps, add stickers or emojis, and swipe left or right after creating a snap to access photo filters…including geofilters! Geofilters are location-based filters that can to added on top of a snap. At WKU, we currently have a few geofilters available across campus.

Here are some of the geofilters we've had at WKU in the past.
Here are some of the geofilters we’ve had at WKU in the past.

Now that you have an idea of what Snapchat can do, how can you use it? We find that the best way to reach all of your audience is by creating a Story, rather than sending snaps to users individually. Topics for Stories could include…

  • Tour of your building or offices
  • Videos and photos of students at your event
  • Quick “How-To” video, relevant to your department or organization
  • Short interviews with faculty or students about your program

Other ideas include encouraging followers to send snaps to your account that you can then screenshot and add to your Story through the “Memories” option and using the platform to engage one-on-one with students who have questions about your department or organization.

There are many ways you can use Snapchat to your advantage, but our #1 piece of advice is to have a plan. Since Stories only last 24 hours, building and engaging with an audience will take effort. Do you have a savvy student interested in running an account for your department or organization? Enlist them to help! Afterall, students offer users the most authentic perspective on what being part of your department or organization is like. If you’d rather collaborate with Creative Web Services to bring your event, class, or idea to life on the WKUHilltoppers Snapchat, let us know!

Snapchat is here to stay, and Creative Web Services is here to help you figure out how it can fit in your social media strategy. Have questions or a great idea? We’d love to hear from you! Send an email to webservices@wku.edu, and be sure to follow us on Facebook and Twitter for more Snapchat info in the future!

Visuals: Optimizing Images for the Greatest Impact on Social

We’ve mentioned before that including an image in your social media posts can increase engagement up to 400%. People are visual creatures! Images and graphics allow you to appeal to that visual nature. One problem our clients run into often is sizing and resizing images. How do you know what sizes to use? What steps should you take to resize an image without making it look weird?

Resizing images for social media is a tool that will take your content from good to great. Each platform has its own image size specifications, with many platforms having multiple possible image sizes. If you aren’t adept at resizing images, the process of adjusting one image to fit several different sizes can be overwhelming! Not to mention, as platforms update, size specifications change as well. Luckily, we have a few resources and tips that will make this process much easier.

Know Your Specs

In Web Services, we use Sprout Social for content management, analytics, and customer service. They also offer a blog full of tips and tricks for making your social media marketing efforts shine, including this handy guide: The Always Up-to-Date Guide to Social Media Image Sizes. This page is especially useful for placing ads and sponsoring posts on Facebook, Twitter, or Instagram.

It is absolutely beneficial to be up-to-date on the latest sizing specs, but we are all about making things as simple as possible. Ultimately, when we are sharing an image or graphic on social media, we use one size that works best across all of the major platforms: 612×612 (that’s pixels!). We started using this 1:1 ratio when Instagram only allowed square images. They’ve since switched to allow landscape and portrait oriented sizes, but the square image still looks and works the best. If you’re looking to create a graphic or share an image that will work across platforms without adjustment, 612 x 612 pixels is what we recommend.

Utilize Tools

There are plenty of great, easy-to-use, FREE resources online that can help with image resizing and graphic creation. Here are some of the ones we’ve found beneficial:

  • Landscape: allows you to crop, scale, and resize images based on what platform you’re publishing them to
  • Fotor: brower-based basic photo editing
  • Freepik & Flaticon: tons of free-to-use (with attribution) vectors, photos, and icons
  • Piktochart: easy-to-use infographic maker
  • Pixlr: another browser-based image editing site

These tools are all easy to use and helpful for any skill level, beginner to expert. However, if you have access to (and time to learn) Adobe’s Photoshop & Illustrator, you may find that these online tools can be limiting for any projects requiring a more refined design. If you need a graphic created to promote your event, department, or program, our Publications Team offers design services free-of-charge for WKU departments and are an excellent resource as well!

Take the Steps to Resize: Photoshop Crash Course

Cherry Hall 1

Let’s say we want to edit this photo of Cherry Hall to fit Facebook, Twitter, and Instagram. Instead of resizing the image three different times, we’ll use the WKU-standard social media image size: 612 x 612. We’ll want to open a new file in Photoshop with the correct size specifications:

Screen Shot 2016-03-31 at 2.56.20 PM

After the file is created, we’ll want to Place the image of Cherry Hall into it. Go to File > Place > then select your file from it’s location on your computer.

Screen Shot 2016-03-31 at 2.57.39 PM

After you place the image into the file, it will look something like this:

Screen Shot 2016-03-31 at 2.58.13 PM

The image will place into the file with white space around it; that’s okay! All you have to do is hold shift and drag one of the corners of the image until the white space is gone.

Screen Shot 2016-03-31 at 3.00.08 PM

Then, simply click and hold on the image and drag the image until it is centered. This allows you to play with focal point and perspective of your image a little bit, too! Once you have your image centered, hit enter & you should get something like this:

Screen Shot 2016-03-31 at 3.02.08 PM

Finally, save your file as a .png or .jpg file to your preferred location.

Screen Shot 2016-03-31 at 3.03.27 PM

That’s it! You now have an image that will work across multiple social media platforms.

cherry-hall

You can also use this process when resizing images for photo sliders on your department’s WKU website. If you’d like to learn about what size slider works for your website’s template, please visit IT’s Sample Site.

Image creation and resizing can seem like a daunting task, but with the right tools it can be much easier than you’d expect! Creating graphics and sharing images with your social media posts will make them more engaging and serve as a chance to stretch your creative wings. If you have any questions about resizing images or using them effectively in your social media posts, let us know! We’re always available on Facebook, Twitter @WKUCWS, and via email: webservices@wku.edu.

Twitter 101: Social Media Council Meeting, Part III

Twitter is where students are. That is a simple fact. Ask any WKU student what social media platform they use the most, and the answer is overwhelmingly Twitter. Students aren’t the only ones using Twitter though; the platform is popular with all demographics and is a great place to interact with your audience. Luckily, harnessing the power of Twitter to boost engagement and market your department or organization isn’t difficult. Here are five quick tips to using Twitter:

1. Define Your Voice & Set Goals
In general, we recommend maintaining a light, positive, helpful tone on Twitter. You want users to feel comfortable interacting with your account! At WKU, we have many audiences: students, alumni, parents, news media, community leaders…who is your audience? What information do they seek? Provide that information in a fun, yet professional way to put your best foot forward.

As with any marketing plan, setting goals is crucial. Creating short term goals (such as having three meaningful engagements each week) and long term goals (gaining 100 followers each month, increasing engagement by 30%) will help measure your success on the platform and help maintain forward momentum.

2. Listen to Your Audience & Interact
Listen to what your audience is talking about. Social media management platforms like Sprout Social, Tweetdeck, and Hootsuite are very helpful in this task. You can search keywords and phrases related to your department or organization, get alerts when a user Tweets with your hashtags, and easily reply/retweet relevant content to your followers.

Then, take it a step further. Interact with followers by favoriting their Tweets, retweeting their praise, and replying to their questions and comments. Interacting with followers is the best way to build a relationship with them. We encourage positive interaction and customer service, but make note: replying to inflammatory comments usually does more harm than good. Unfortunately, Twitter is a platform where users may vent. Make note of the concern though–it could become a customer service issue!
3. Adopt a Customer Service Approach
Customer Service is the #1 way we utilize Twitter at the institutional level. When students have problems, we like to help solve them. Great customer services goes a long way. If you see a problem you don’t know the answer to, send it over to webservices@wku.edu. We’re always happy to help.

Customer service isn’t only about problem solving. Use Twitter to create positive moments for your user as well! Retweets and mentions are a great way to showcase users who are interacting with you regularly.

Extra Tip: Respond as quickly as you can. Twitter is a fast-paced platform and users are looking for a fast response to questions and concerns. Set up alerts and integrate social listening into your workflow to ensure that no question goes unanswered!

At WKU, we strive to help students solve problems by connecting them to departments and services across campus. A little effort can go a long way!
At WKU, we strive to help students solve problems by connecting them to departments and services across campus. A little effort can go a long way!

4. Use Hashtags Strategically
Hashtags are a great way to aggregate content and promote events, departments, and organizations. If you want to use a hashtag, do a quick search to see if anyone else has already implemented it. An easy way to customize your own hashtag? Add “WKU” to it!

Hashtags should be short, smart tags that others will actually want to use. If you’re unsure of what will work, reach out to Creative Web Services. We’re happy to help find a hashtag that would be effective for your specific audience.

Another great tip is to use hashtags that are already in use. We recommend including #WKU, #WKUEvents, or any of the Class Of… hashtags (#WKU17, #WKU19, #WKU2020, etc.) into your posts. Doing so will enable your posts to be seen by the thousands of users already interacting with those hashtags.

@WKUHRL does a great job capitalizing on the clout that #WKU has already established.
@WKUHRL does a great job capitalizing on the clout that #WKU has already established.

5. Make the Most of Your Content
You’ve spent a lot of time creating great content; make sure it reaches as many followers as possible! Incorporating visuals into your posts make them four times more likely to receive engagement. Not so good at graphics? Our publications team can help create stunning visuals to promote your event, department, or organization completely free of charge.

Including a visual with your posts will increase engagement up to 400%.
Including a visual with your posts will increase engagement up to 400%.

Timing is also crucial when posting on Twitter. The average student follows between 300 & 500 accounts, so messages disappear quickly! Look at your accounts’ analytics and repurpose content. If you are promoting a deadline or event, post about it at least once a week during peak hours to get the most engagement.

Twitter is a lively, engaging platform and a great resource to reach a variety of different audiences. Setting goals, remaining dedicated to customer service, and using smart hashtags and visuals will all help improve engagement and better market your event, department, or organization. Have questions or a Twitter success story? We’d love to hear from you! Tweet @WKUCWS & use our hashtag: #besocialWKU!

#ChatWKU: Reaching Incoming Students with Twitter Chats

By now, you’ve probably heard of Twitter. The fast-paced social media platform is based around Tweets, consisting of 140 characters or less. Users have the ability to share photos, links, and videos inside Tweets, as well as Favorite and/or Retweet items. Twitter is an ideal platform for event promotion, quick announcements, and hashtag campaigns.

In Creative Web Services, we’ve seen success using Twitter as a customer service tool for prospective students through our #ChatWKU Twitter Chat Series. In fact, the series was recently given an Award of Excellence in the Council for Advancement and Support of Education (CASE) District III’s Online Innovation/Experimentation category. Naturally, we’re excited about this recognition, but we’re also excited that it proves a point we’ve been making for awhile: working together makes us better.

Twitter Chat Ad ExampleFirst, a little background: The #ChatWKU Twitter Chat series began in Fall 2015 as a recruitment tool for prospective and admitted WKU students. Each month, the chat revolves around a topic relevant to the recruitment cycle (campus services, housing, financial aid, orientation, etc.). Creative Web Services hosts the chats using the current “Class of…” Twitter account, following a prewritten script, by Tweeting questions with Q1, Q2, Q3, etc. The chat’s guest (tweeting from his/her department’s account) tweets the replies with A1, A2, A3. WKU Admissions counselors are an integral part of the process as well, as they field questions that come in from students in real-time.

It may seem like a lot of work, but there are a few things that make the process simple.

  • Planning a script in advance ensures that there is a constant stream of communication. It also helps us guarantee that each question and answer will contain the two hashtags we use: #ChatWKU & #WKU2020/#WKU19 (depending on the class we are recruiting). Hashtagging is paramount in a Twitter Chat—users read and participate in the chat by following the hashtag.
  • Tracking hashtag activity is also how the Admissions Counselors are able to see and answer questions from students who Tweet during the chat.
  • To streamline this process on the back end, we utilize third-party social media management platforms like Hootsuite and Tweetdeck that allow a user to see multiple columns at once. During a typical Twitter Chat, we have columns for each account and hashtag involved, plus columns dedicated to replies/mentions…in case students forget to include the hashtag in their Tweet.
Tweetdeck is a third-party social media management site that allows users to "listen" via columns.
Tweetdeck is a third-party social media management site that allows users to “listen” via columns.

Since its inception, we’ve hosted 13 different #ChatWKU Twitter Chats, with questions received from over 100 students. We’ve also received positive feedback from additional students who have followed along with the chats but did not submit any questions. Each chat nets anywhere from 50 to 150 new followers for the “Class of…” account hosting the chat, with additional followers gained for the guest accounts and Admissions Counselors involved as well.

But why do Twitter Chats work for communicating with students? Well, there are a few strong reasons:

  • Twitter is where students are. The 2015 Chegg-Uversity Social Admissions Report indicates that 55% of teens use Twitter, with that number rising on average since Twitter’s inception.
  • Students can have their questions answered…fast. The Social Admissions Report also concludes that 61% of students expect a response within a day of contacting a college representative. Twitter Chats allow students to answer their questions and receive an answer within minutes.
  • Twitter Chats bring departments together. Rather than sending students to multiple departments and having them navigate the recruitment process on their own, the #ChatWKU Twitter Chat series brings representatives from relevant departments to them in a unique, informal, personal way. Here’s an excerpt from one of our recent chats:

As the #ChatWKU Twitter Chat series continues, Creative Web Services plans to branch out and include groups like Study Abroad & Global Learning, Dining and Nutrition, and academic departments. We’re working to a comprehensive look at life at WKU and showcase the services and support available to our students. If you’d like to get involved in the series, host a Twitter Chat of your own, or have other ideas on creatively utilizing social media, let us know! Follow @wkucws on Twitter, and email webservices@wku.edu.

View transcripts of previous #ChatWKU Twitter Chats on the WKU Storify.